Frequently Asked Questions

How long does delivery take?

We process your order within 1–2 business days. After dispatch, delivery usually takes 6–10 business days. Every order is sent with a tracking number.

What does shipping cost?

Shipping is free on every order. There are no hidden delivery charges.

Where are my items shipped from?

Our products are sourced from international suppliers and are dispatched directly by them, which is why delivery takes a little longer than a domestic parcel.

Can I return my order?

Yes. You have 30 days from delivery to request a return. Items must be unworn and unwashed, with all tags attached and in their original packaging. Email info@moodgrace.com with your order number to start a return.

When do I get my refund?

Once we have received and checked your return, approved refunds are processed within 5–10 business days to your original payment method.

Which payment methods can I use?

You can pay with Visa, Mastercard, American Express, PayPal and Apple Pay. The methods available to you are shown at checkout.

My item arrived damaged — what now?

Email info@moodgrace.com within 48 hours of delivery with photos of the item and the packaging. We will resolve it with a replacement or a full refund.

How do I contact you?

Email info@moodgrace.com. We reply within 24 hours.

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Frequently Asked Questions