Privacy Policy

Privacy Policy

This Privacy Policy explains how Mood & Grace collects, uses and protects your personal data when you visit or place an order on www.moodgrace.com. Mood & Grace is a trading name of TLC Commerce Limited.

Data we collect

  • Name, email address, shipping address and phone number when you place an order
  • Payment details — processed by our payment provider and never stored by us
  • Order history and your correspondence with our customer service team
  • Technical data such as IP address, device type and browsing behaviour on our website

How we use your data

  • To process, ship and deliver your order
  • To provide customer service and handle returns
  • To send our newsletter, only if you have signed up for it
  • To improve and secure our website
  • To comply with legal obligations, including record-keeping requirements

Legal basis for processing

We process your data to perform our contract with you, on the basis of your consent (newsletter and marketing cookies), for our legitimate interests (fraud prevention and improving the store), and to comply with legal obligations.

Sharing with third parties

We share data only where it is necessary: with our suppliers and carriers for delivery, with our payment provider, with our email and analytics services, and with our IT providers. We never sell your data.

International transfers

Our products are dispatched by international suppliers, so delivery details are shared with parties outside your country of residence. We apply appropriate safeguards to every such transfer.

How long we keep your data

We keep order data for as long as it is needed to perform the contract and to meet our legal record-keeping obligations. Newsletter data is kept until you unsubscribe.

Cookies

We use functional cookies that are required for the store to work and, with your consent, analytical and marketing cookies. You can change your cookie preferences at any time.

Your rights

You have the right to access, correct, delete and restrict the processing of your data, the right to data portability and the right to object to processing. Send your request to info@moodgrace.com and we will respond within 30 days.

Security

Our website uses SSL encryption. We take appropriate technical and organisational measures to protect your data.

Company information

Mood & Grace is a trading name of TLC Commerce Limited.
Address: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong
Company registration number: 80890104-000-07-26-9
Email: info@moodgrace.com
Website: www.moodgrace.com

Customer service hours:
Monday – Friday: 8:00 AM – 6:00 PM
Saturday & Sunday: 10:00 AM – 4:00 PM

We aim to answer every email within 24 hours.