Track Your Order

Track your order

As soon as your order has shipped, you will receive a shipping confirmation by email with your tracking number. Use that number to follow your parcel for the whole journey.

When do I get my tracking number?

We process your order within 1–2 business days. Orders placed after 3:00 PM go out the next business day. The shipping confirmation with tracking follows straight after.

How long does delivery take?

After dispatch, the expected delivery time is 6–10 business days. Customs processing and busy periods at the carrier can affect this.

No update yet?

If your order has not arrived within the expected time frame, please allow a further 3 business days and then email us at info@moodgrace.com with your order number. We will look into it for you.

Company information

Mood & Grace is a trading name of TLC Commerce Limited.
Address: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong
Company registration number: 80890104-000-07-26-9
Email: info@moodgrace.com
Website: www.moodgrace.com

Customer service hours:
Monday – Friday: 8:00 AM – 6:00 PM
Saturday & Sunday: 10:00 AM – 4:00 PM

We aim to answer every email within 24 hours.