Terms & Conditions

1. Introduction

These terms and conditions apply to the use of www.moodgrace.com and to every purchase made through this website. Mood & Grace is a trading name of TLC Commerce Limited, referred to below as “we”, “us” and “our”. By placing an order you agree to these terms.

2. Products and prices

All prices are shown in US dollars ($) and include applicable taxes unless stated otherwise at checkout. We do our best to display products, colours and sizes as accurately as possible. Colours may differ slightly on your screen from the actual item.

We reserve the right to change prices and our assortment, and to refuse an order — for example in the case of an obvious pricing error or suspected misuse.

3. Orders and formation of the agreement

An agreement is formed as soon as we have confirmed your order by email. Please check your details carefully before you check out; an incorrect delivery address can cause delays.

4. Payment

Payment is made at checkout using one of the available payment methods. All payments are processed over a secure connection. We do not store full payment details.

5. Shipping and delivery

Orders are processed within 1–2 business days. The expected delivery time after dispatch is 6–10 business days. Stated delivery times are estimates and are not guaranteed deadlines.

6. Cancellation and returns

You may return your purchase within 30 days of delivery. The full procedure is set out in our Returns & Refund Policy.

7. Warranty and conformity

You are entitled to receive a product that matches its description. If an item arrives damaged or the wrong item was delivered, contact us within 48 hours of delivery at info@moodgrace.com.

8. Liability

Our liability is limited to the value of your order. We are not liable for indirect damages or for delays caused by circumstances beyond our control, such as customs processing or carrier disruption.

9. Intellectual property

All text, images and design on www.moodgrace.com are the property of Mood & Grace or our licensors and may not be used without written permission.

10. Complaints

You can send complaints to info@moodgrace.com. We respond within 24 hours and aim to resolve every complaint within 14 days.

11. Governing law

These terms are governed by the laws of Hong Kong, without prejudice to any mandatory consumer rights you have in your country of residence.

Your Cart

Search

Terms & Conditions